Frequently Asked Questions
Got questions? We’ve got answers! Everything you need to know about Sere Street Brews in one place.
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How is your coffee flavored?
Our coffee is flavored using 100% natural flavoring oils, ensuring a rich, authentic taste without artificial additives. Each blend is crafted to deliver a pure, high-quality flavor experience in every cup.
What grind level do you offer for your coffee?
We offer a medium-fine grind for all of our coffee blends, perfect for drip brewing, pour-over, or French press methods.
How long will my bag of Sere Street Brews coffee stay fresh?
Your bag of Sere Street Brews coffee will stay fresh for 3 to 5 months if kept in a cool, dark place in its original, sealed packaging. Once opened, we recommend using it within 2 to 6 weeks for the best flavor.
Is Sere Street Brews coffee mass-produced?
No, Sere Street Brews is proudly small-batch roasted to ensure freshness, quality, and bold flavor in every cup. Unlike mass-produced coffee, our process allows us to carefully control the roast, highlighting the unique tasting notes of each batch. This means you’re getting a fresher, more flavorful coffee experience—just like it was meant to be.
What is your shipping policy?
Orders are processed and shipped within 5-7 business days. Once your order is shipped, you will receive a tracking number to follow the journey of your coffee.
Do you offer international shipping?
Currently, we only ship within the United States. We’re working to expand our shipping options, so check back soon for updates.
How can I track my order?
Once your order has shipped, we’ll send you a tracking number to monitor its progress. You can use this number to track your package via the carrier’s website.
What should I do if there are issues with my order or delivery?
Once your order is shipped, any delivery-related concerns, such as delays, lost, or damaged packages, must be addressed directly with the carrier. Use the tracking information we provide to contact the carrier for assistance. If you have any other questions, feel free to contact us at hello@serestbrews.com.
What is your return and refund policy?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges. However, if your order is damaged or incorrect, please contact us within 48 hours of receiving your order for assistance. Refunds or replacements will be processed at our discretion.
Can I subscribe to receive coffee regularly?
Yes! You can set up a coffee subscription for your favorite blends, ensuring you never run out. Choose the delivery frequency that suits you, and we’ll take care of the rest.
Is there a commitment when I sign up for the Sere Street Brews subscription?
Yes, our subscription service requires a 3-month commitment before you are able to cancel. We believe that great coffee is an experience, and this commitment allows us to provide you with consistent, high-quality brews.
If for any reason you need to cancel before the 3-month period, please reach out to us at hello@serestbrews.com, and we will review your request at our discretion. We’re here to ensure you have the best coffee experience possible!
Are Sere Street Brews gift cards refundable?
Gift cards are final sale and cannot be returned or refunded. Please make sure the amount is correct before purchasing.
Do Sere Street Brews gift cards expire?
Nope! Our gift cards never expire, so you can use them at your convenience whenever you’re ready to brew up something bold.